Maximizer Enterprise 7.5

CRM Designed for Enterprises

Maximizer Enterprise 7.5 is a powerful, cost-effective and robust customer relationship management (CRM) software tool. With one of the shortest implementation times of any CRM system on the market, and built-in tools for easy customisation and integration, Maximizer Enterprise delivers a solution tailored to your business in record time without compromising quality. It will help any small to medium sized business, or divisions of larger organisations increase revenues by creating long-lasting customer relationships.

The better you know your customers the more effectively you will anticipate their needs and retain their business. With Maximizer Enterprise you will stay on top of every customer interaction, gather customer data online, and access built-in reports that help you accurately forecast sales and identify your most profitable customers.

Maximizer Enterprise also includes tools to help you efficiently manage the sales process so you can shorten your sales cycle and close more deals. Your mobile sales team can share a single distributed database that can be updated from anywhere and easily synchronised. Generate leads through your website and create a new revenue stream for your business by selling online. Maximizer Enterprise helps you track and fill every order in real time, providing the fast service customers today demand. Leverage the web to create lifelong customers with Maximizer Enterprise.

Above all, Maximizer Enterprise meets real-world business needs, and will grow with your business. Whether you are a small organisation with a few users in a workgroup or on a LAN environment, or a larger organisation with hundreds of users in several offices and a mobile sales force, Maximizer Enterprise will ensures a quick return on your CRM investment.

Product Features

Account and Contact Management
The contact manager in Maximizer Enterprise allows you to track every customer interaction and share this information throughout your organisation. No matter how your customers choose to communicate with your business, everyone in your company will have the latest information on every customer relationship. Which means higher-quality, more consistent service for your customers, with increased customer satisfaction and retention rates for your business.

• Manage an unlimited number of contacts
• Record all customer interactions and history
• Create custom fields to track information unique to your business
• View consolidated activity and history information for each account
• Create and save custom views and workspaces
• Assign accounts to sales reps or teams

Lead Tracking and Opportunity Management
With Maximizer Enterprise your sales team will work more efficiently. The software includes opportunity management tools, a calendar, and a hotlist to keep them on top of meetings and automatically remind them about follow-up tasks. It even allows managers to monitor every sales opportunity from prospecting through to the final close so you can shorten your sales cycle and capitalise on every opportunity.

• Manage a pipeline of opportunities from lead to close
• Forecast revenue and cash flow
• Track lead sources for contacts and opportunities
• Administer sales territories

Remote Synchronisation
Maximizer Enterprise allows your sales people to serve your customers and work together no matter where they are. The system's single, distributed database can be accessed and updated remotely in real time. Synchronisation is fast and easy, and your valuable customer data is always secure.

• Work together with colleagues from remote locations
• Reduce synchronisation times and costs
• Maintain data integrity and security
• Keep data flowing reliably
• Remain flexible - Remote functionality is both MAPI (e.g. Microsoft Outlook®) and VIM compliant

Customisation and Integration
The system also includes powerful customisation tools so you can quickly and cost-effectively create a CRM solution as unique as your business. These same tools make it fast to integrate Maximizer Enterprise with other software packages your organisation uses, such as accounting, ERP, or inventory management systems. So it's exceptionally affordable to have a tailored customer relationship management solution.

• Take advantage of total customisation and integration, with minimum expense
• Work with industry standards including OOBC, OlE, and ActiveX
• Change the default behaviour without affecting the program's proven source code
• Supports common programming language such as Visual Basic and C++
• Share data from legacy systems and other applications

Calendars and Scheduling
Scheduling activities and appointments with alarm reminders, and sharing these with other users could never be easier.  Your team will be reminded of those important actions to stay on top of the to-do list.

• Quickly schedule appointments, activities, and to-do's
• View and print graphical calendars
• Integrate with the calendar in Microsoft Outlook®
• Schedule pop-up event/occasion reminders
• Create prioritised task lists
• Co-ordinate group activities with conflict checking and confirmation

Word Processing, Fax, and E-mail
Maximizer Enterprise integrates with widely used word processing packages for easy mail merges.  You can chose to mail, e-mail or fax your customers, either as a one-to-one format or to selected groups. 

• Create letters, faxes, memos, e-mail, and other documents with the click of a mouse
• Mail merge contact information using built-in or custom templates for letters, faxes, and e-mail
• Create documents using the built-in Maximizer Word Processor or use Microsoft Word or Corel WordPerfect®
• Fax your customers using Zetafax, Microsoft Fax, WinFax PRO™, FACSys, or FaxWorks™

Reporting and Analysis
Use the built in reports or customise your own.

• Create, view, and print pre-formatted and custom reports, including revenue forecasts, sales pipeline analysis, account activity, address books, customer profiles, and more
• Generate weekly activity reports for a particular group or contact
• Management reporting and analysis

Marketing
Maximizer will enable you to share documents with other users, staying on top of communications with customers.

• Store documents, e-mail, and marketing projects in a marketing library
• Plan and track marketing campaigns
• Profile customers to identify trends and similarities

eCommerce Integration
One of the features that makes Maximizer Enterprise unique among CRM solutions is its built-in eCommerce functionality. With these easy-to-use to tools any business can find and qualify leads online and sell through their own web store.

• Build a web store that supports online credit card orders
• List over 25 items in an online catalogue (Users can upgrade to 10,000 catalogue items with ecBuilder Pro)
• Provide your customers with peace of mind by encrypting all orders with SSl transaction security
• Wizard-driven tools will help you build your website every step of the way - no programming, technical, or design skills required
• Automatic search engine registration will enable the world to find your website

Order Management
Ensure that your customers receive the fast service they demand with Maximizer Enterprise's built-in order management tools. Whether they come through your mobile sales force, call centre, or website, every order is tracked in Maximizer Enterprise and linked to the customer's record in the contact manager.

• Process and track orders and transactions using credit card payment gateways in real time
• Automatically receives orders via e-mail with an attachment that creates a new record in the contact manager window
• View all customers' contacts and order history in the same window

Database and Administration
Data transfer functionality and user security allows administrators to keep control of the system. 

• Import data from other contact managers, including ACT!™, GoldMine®, and Outlook®
• Import data from a wide variety of databases, including ASCII, dBase, Access, and more
• Add new user-defined fields and tables at any time, without requiring user log-out
• Schedule reports and maintenance during off-peak times.  Users can upgrade to 10,000 catalogue items with ecBuilder Pro.

Maximizer Enhancement Tools
Take Maximizer that one step further - there are a multitude of add-on products available for Maximizer, click here for just a few that Edge Designs can recommend. Maximizer Enhancement Tools

Customer Testimonials

Maximizer Solutions to Business Challenges

Recommended Technical Specifications

Client Machine

• Windows 95, 98, 2000, or Windows NT Workstation 4.0 with Service Pack 3
• Pentium 90 or higher, minimum 24 MB RAM for Windows 95
• Pentium 90 or higher, minimum 48 MB RAM for Windows 98, 2000, NT 4.0
• Minimum 50 MB free hard disk space, 100 MB Recommended
• For e-mail functionality, one of the following 32-bit messaging applications: A 32-bit MAPI e-mail system; for example, Microsoft Exchange, Microsoft Outlook®, Novell GroupWise or Eudora Pro 3.0.2 or a VIM-compliant e-mail system; for example cc:mail

Maximizer Enterprise Server

• Windows 95, 98, NT, 2000
• Pentium 200 or higher
• 128MBRAM
• CD-ROM drive
• Windows compatible network for LAN if necessary
• 50 MB of free hard disk space for program files
• E-mail client that supports MIME (for ecBuilder module)
• Publishing on the Internet requires Internet connection with an Internet Service Provider
• Internet Explorer 4.0 or later is required for the support of the advanced security features. Netscape or any other browser may be set as the default browser, but Internet Explorer 4.0 or later must be installed to provide the necessary supporting libraries for ecBuilder's security features
• Real-time credit card transaction processing requires that you obtain a working merchant account with one of the real-time transaction processors found in the product (Click-Pay, Cardservice International, E-xact, InternetSecure, or PSiGate)
• You will also have to obtain and install a single E-mail Client Digital Certificate on both the computer that is used to generate the ecBuilder website, and on the computer that is used to receive and process orders in the OrderDesk in Maximizer Enterprise 6.0.

Older versions of Maximizer Products
Edge Designs have been a Business Partner for the Maximizer range and associated products for several years. We are always available to help you where possible with issues on older versions and to give good advice on upgrades and licensing to your existing installation of Tracker or Maximizer products.

The latest version of Maximizer Enterprise is version 7.5.

Services
For more information on how we can help with your Maximizer solution, please see our CRM Maximizer Services section