Maximizer Business Solutions

SOLUTIONS TO BUSINESS CHALLENGES

Business Challenge 1:
We want to market directly to our existing customer and prospect base to generate more key leads for the sales team.

Maximizer Enterprise Solution 1:
It's much less expensive to market to your existing base than it is to find new customers! Use the new Marketing Campaign Manager in Maximizer Enterprise 7 to create, manage, and execute targeted email and direct mail campaigns to customers and prospects already in your database -identifying hot prospects and producing leads for your sales team. Increase your share of the customer's expenditures through personalized promotions, or simply keep your company top-of-mind with regular e-newsletters.

Business Challenge 2
How can we ensure that sales people are making the best use of their time and acting on the best leads?

Maximizer Enterprise Solution 2:
Sales people are more efficient and sales teams work more effectively with Maximizer Enterprise. Calendars and unlimited customer-level notes simplify keeping on top of meetings and follow-up tasks. Sales teams are made stronger by enabling sales people to share proven sales strategies, share opportunities and to-do lists right from lead through to close. Further, it allows managers to monitor every sales opportunity through pre-formatted pipeline and revenue forecast reports.

Business Challenge 3
Our business is growing and more departments need increasing access to the same customer information. How do we keep on top of it all to deliver exceptional and seamless customer service?

Maximizer Enterprise Solution 3:
Satisfied customers are a result of consistent customer service - no matter whom they're talking to in your company. Maximizer Enterprise enables your entire staff to face customers and prospects through one professional voice by keeping all customer interaction information in one place. That includes marketing campaign participation, sales communications, general notes, and specific technical or customer service issues. With Maximizer Enterprise 7's new Customer Service module, your staff will track and resolve more service issues, and they will discover and capitalise on more cross-selling opportunities.

Business Challenge 4
We need to share customer information in real-time with our other national and international offices, our sales representatives that are on the road, and our distribution partners and resellers.

Maximizer Enterprise Solution 4:
Maximizer Enterprise gives your entire staff access to critical data from anywhere, on any device - at a remote office, through the web, or through a wireless connection on a Palm OS device - so your entire staff can effectively serve customers with up-to-date information.

Through the new web-based Portals in the Maximizer eCRM version, sales people and partners can easily access client records and company literature, retrieve new sales leads, and keep your head office staff informed - automatically. MaxExchange and Maximizer Link securely and easily synchronise your central database with your remote office desktops and Palm OS devices so that your entire staff never suffers from outdated information.

Business Challenge 5
We want our website to be more than a brochure. We need to have it collect and assign leads to sales people to ensure that all leads are followed up on. We also need our customers and partners to be able to help themselves to information and manage their own sales orders.

Maximizer Enterprise Solution 5:
Maximizer Enterprise eCRM provides complete support for enabling your employees, customers, and partners to manage their transactions in several ways. The web acts as a Portal for sales and other staff to access your corporate customer database and general company information through the new Employee Portal. The new Partner Portal streamlines lead distribution by automatically distributing sales leads to your business partners and extended sales force. Secondly, these leads generated from your website are automatically entered into your database, categorised, and flagged for immediate follow-up by your specified sales person or sales team. The leads can also optionally be entered into future automated promotions. Maximizer Enterprise eCRM also enables you to set up an integrated, professional e-commerce enabled store that processes secure credit card transactions and tracks orders.

Business Challenge 6
Our business operates in a niche market, so we need very specific things from a CRM solution. But customised solutions are too expensive and take too long to implement.

Maximizer Enterprise Solution 6:
Maximizer Enterprise 7 was developed with a rapid implementation strategy in mind. Deploy Maximizer Enterprise out-of-the-box, and then let Maximizer Enterprise adapt as your business needs grow. Maximizer Enterprise includes powerful customisation tools so you can quickly and cost-effectively create a CRM solution as unique as your business. You can also integrate Maximizer Enterprise with other software packages in your company such as accounting, ERP, or inventory management systems, or even link it to your call center's computer telephony system.

Business Challenge 7
We recognize the benefits of CRM, but we can't afford to wait the 12 to 18 months that we've heard most CRM solutions take to implement.

Maximizer Enterprise Solution 7:
Maximizer Enterprise is designed to be an affordable solution for small and medium-sized businesses. It can be deployed quickly and requires low ongoing maintenance. Edge Designs Limited has consultants and technical engineers (Project Team) who will help you see a rapid return on your investment with an immediate increase in staff productivity, customer retention, and revenue.