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AdvantEDGE Citizen
Empowering
Clerks with Communication and Control
- Facilitates communication between the clerk and their citizens or groups.
- Improves administration, by acting as a central core to which other systems and documentation may be linked.
- Enables Event and time management using integral calendar system
It is an open database (based on a commercial system with around 1.5 million users) which is used to manage contacts with citizens and other organisations including phone, e-mail, letter and fax. It links with Word, Access, Outlook, Sage and other AdvantEDGE modules. Calendar appointment and time management functions are also included.
Details of facilities available include:
- Note details of communications against individuals
- Mark individuals with flags e.g. councillor, member of association etc
- Search and produce reports for flagged individuals, groups or activities
- Send and record, mail, fax or e-mail shots
- Link Word documents or spread sheets to records
- View linked software via "Citizen" screen e.g. Outlook, Sage, Time Sheets or Planning
- Book dates and times for events
- Incoming caller’s details automatically displayed (subject to phone system)
- Software for single user plus two hours remote set up £200 plus VAT
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User Objectives and Training
Training
It is anticipated that three remote training sessions
of one hour duration each are likely to be required. A user manual will
be supplied, and made available over web.
Typical Training Objectives:
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Open application
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Enter citizen title, name, and contact details.
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Apply tags (user defined fields) to citizen. E.g. councillor, member of local association etc
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Enter notes against contact
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Search for individual or group, by name, location or group membership
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Search notes
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Printing a note
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Setting up a fax template
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Import name and address details from AdvantEDGE Citizen to Word
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Run a mailshot
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Link word documents to individual records
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Set up appointments in the Calendar
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Set up hotlist tasks as reminders
Annual support
Accepted on the above basis, and only following training. Other services are chargeable at our standard rates.
Minimum PC specification
- Pentium II, 64mb, with 100mb free disk space, and CD drive.
- Remote support via pcAnywhere is recommended, for which a class 1 modem and an analogue line are required.
- Linking to the telephone system requires TAPI compliant equipment and call line identification.
Options
- Multi-user version
- Remote users with data synchronisation
- Linking of external programs
- Importing data from other sources
- Development of system to meet specific requirements
Screenshot showing Accounts data linkedThe headings illustrated are representative of what can be displayed. The AdvantEDGE modules also include:
It is anticipated that your Best Value requirements can be derived by drawing data from available (electronic) sources, and producing reports accordingly. Your own databases may be linked too, according to your requirements. |
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Screenshot showing Timesheets data linkedThe headings illustrated are representative of what can be displayed. The AdvantEDGE modules also include:
It is anticipated that your Best Value requirements can be derived by drawing data from available (electronic) sources, and producing reports accordingly. Your own databases may be linked too, according to your requirements. |
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Screenshot showing Facilities Bookings linkedThe headings illustrated are representative of what can be displayed. The AdvantEDGE modules also include:
It is anticipated that your Best Value requirements can be derived by drawing data from available (electronic) sources, and producing reports accordingly. Your own databases may be linked too, according to your requirements. |
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